Candle Cove – Terms & Conditions

Welcome to Candle Cove, your destination for stylish, decorative, and high-quality candle holders, lanterns, candle stands, and home décor accessories designed to bring warmth and character to your space.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase made through our website without physical interaction.

Durable Medium
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Candle Cove website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer where required by applicable law.

3. Company Information

Company Name: Parrot Labs Limited
Registration: 80943159
Address:  FLAT 2304, 23/F HO KING, 
COMM CENTRE, 
2-16 FA YUEN STREET, 
MONG KOK HONG KONG

4. Our Offer

At Candle Cove, we are committed to:

Providing high-quality candle holders, candle stands, lanterns, and decorative home accessories

Offering products suitable for dining tables, living rooms, bedrooms, entryways, and other interior spaces

Displaying accurate product descriptions, measurements, materials, and product images

Providing clear pricing, with applicable taxes and shipping charges shown at checkout

Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed through trusted third-party payment providers.

Candle Cove reserves the right to cancel orders due to suspected fraud, pricing errors, payment issues, or stock availability.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify:

The item must be unused

The item must be returned in its original packaging

The item must be in resellable condition

The item must not show signs of wax residue, burning, heat exposure, modification, or damage after delivery

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged upon arrival, or incorrect.

Items must be returned in their original condition and packaging.

Approved refunds will be issued to the original payment method.

Products showing signs of use, candle wax, burning, heat damage, alteration, or improper handling may not qualify for a return unless they were defective when received.

8. Pricing

All prices are listed in USD.

Candle Cove reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or other applicable charges where required.

9. Product Quality & Warranty

All products are checked before shipping.

Please keep in mind:

Product colors and finishes may vary slightly due to lighting, photography, or screen settings

Minor differences in texture, shape, finish, or dimensions may occur due to materials and manufacturing methods

Glass, metal, ceramic, stone, or handmade products may have small natural variations

Customers should check product dimensions, candle compatibility, materials, and care instructions before use.

Any product issue should be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling

Normal wear and tear

Damage caused by excessive heat or open flames

Damage caused by incorrect candle size or placement

Wax stains or residue caused during use

Damage caused by dropping, impact, or excessive force

Damage caused by unsuitable cleaning products

Damage caused by improper storage or exposure to moisture

10. Candle Safety

Customers are responsible for using candle holders and lanterns safely.

Never leave a burning candle unattended.

Keep candles away from children, pets, curtains, fabrics, paper, and other flammable materials.

Always place candle holders on a stable and heat-resistant surface.

Use candles that are suitable for the dimensions and design of the holder.

Allow holders to cool before touching, cleaning, or moving them.

Candle Cove is not responsible for damage or injury resulting from unsafe or improper use of candles or candle accessories.

11. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take approximately 7 to 14 days, depending on the destination and shipping conditions.

Delays may occur due to customs, courier services, weather conditions, public holidays, or high order volumes.

If an order is confirmed as lost or delivery cannot be completed, Candle Cove may offer a replacement or refund where applicable.

12. Payments

Full payment is required at checkout.

We accept major credit cards, debit cards, PayPal, and other secure payment methods available on our website.

For payment-related concerns, please contact our support team.

13. Complaints & Customer Support

Please report product or order issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Eligible complaints may be resolved through:

Replacement

Refund

Store credit, where applicable

The available solution may depend on the nature of the issue and applicable consumer protection requirements.

14. Dispute Resolution

Candle Cove aims to resolve customer disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another appropriate dispute resolution process where applicable.

15. Force Majeure

Candle Cove is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, shipping disruptions, supply chain interruptions, government restrictions, or customs delays.

16. Governing Law

These Terms are governed by applicable laws unless local consumer protection laws provide additional rights or protections.

17. Changes to Terms

Candle Cove reserves the right to update these Terms & Conditions at any time.

Any updated version will apply from the date it is published on our website.